QuickBooks payroll function is quite popular among businessmen as it works as HR personnel managing the paychecks and other employee accounts. While updating the QB payroll, sometimes the users encounter QuickBooks error 15215 along with an alert message saying Unable to verify the digital signature. The error generally occurs due to limited server access, conflict with another application running in the background while trying to download the payroll update or when the QuickBooks server doesn’t respond to the optimum levels. If you are also facing the QuickBooks error code 15215, then this post will serve as your go-to-guide to know the causes, symptoms and learn the steps to resolve the error, and help you with trouble-free QuickBooks payroll update. Let’s delve deeper into the troubleshooting.
What causes QuickBooks error 15215?
There could be several reasons that trigger QuickBooks error code 15215. A few of them have been mentioned above and the rest are given below.
l The application that demands a lot of bandwidth is running in the background and conflicting with QuickBooks payroll update.
l There could also be a possibility that the same application is not allowing QuickBooks desktop payroll to make a connection with the server.
l Sometimes the misconfigured firewall settings also block QuickBooks desktop payroll from connecting to the server.
l There might be a possibility of misconfigured Microsoft Internet Explorer settings leading to error 15215 in QuickBooks.
l The malware or virus intrusion is also responsible for error 15215 in QuickBooks.
Signs of QuickBooks error code 15215
QuickBooks error code 15215 appears with some signs or symptoms. Here are some potential symptoms that indicate the occurrence of error 15215.
1. The active and running applications crash abruptly.
2. An alert notification saying QuickBooks error code 15215 – Unable to verify digital signature appears on the screen.
3. Your windows will start responding sluggishly.
4. You might experience some lagging in cursor and keyboard functions.
5. Your PC might freeze between some time intervals.
Perform these steps to eliminate QuickBooks error 15215
Hopefully, now you would be familiar with the symptoms and causes of QuickBooks error code 15215, and now it's time to eliminate the problem using some simple steps. The below are the actions that you need to take to fix this problem and make sure to follow them as per their given order.
Step 1. Restart your system
Rebooting the system can forcefully close or reset the application that is blocking QuickBooks desktop payroll to connect to the server. Or we should say that the blocked connection will be relieved once you restart your computer. However, if the problem persists even after restarting the computer, then you need to re-verify and check which program is conflicting with QuickBooks. Scroll down for some advanced troubleshooting if restarting the system doesn’t work.
Step 2. Run QuickBooks as Window’s administrator with full rights
Running QuickBooks as a Windows administrator will prioritize QuickBooks over other applications. It also means that QuickBooks will be preferred over others to use the required resources.
1. Ensure the QuickBooks desktop is closed.
2. Right-click on the desktop icon and click Run as administrator in the drop-down list.
3. You might be prompted with an alert notification saying “Do you want to allow this program to make changes to your computer?”, click Yes over it.
Step 3. Checkmark Use TLS 1.0 and uncheck Use TLS 1.1 and Use TLS 1.2 in the Internet explorer’s Internet options window
1. Close the QuickBooks application.
2. Now open the Internet Explorer window. Click the Tools tab and then go to Internet options.
3. The Internet Options window opens, click the Advanced tab.
4. Under Settings section locate Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.
5. Now you will need to verify that Use TLS 1.0 is check-marked.
6. Also, verify that the Use TLS 1.1 and Use TLS 1.2 are not checked.
7. Click Ok and then close the Internet Explorer window.
8. Now restart your system and try downloading the QuickBooks payroll update again. The QuickBooks payroll update error 15215 should resolve, however, if it persists then reboot Windows in selective startup mode.
Step 4. Restart the Windows in Selective Startup Mode
1. First and foremost, close the QuickBooks application.
2. Now open the Run dialogue box by pressing Windows + R keys simultaneously.
3. Type MSConfig and hit Enter.
4. Now the System configuration utility window opens, go to the General tab and click Selected startup.
5. Checkmark the Load startup items and click Ok.
6. Now reboot your system to amend these settings.
7. Once your system gets back to the live state launch QuickBooks and installs the latest tax tables.
8. Now try to download the payroll update, if you got successful then go back to the System configuration utility window and, select the Normal startup and click Ok.
9. Once again restart the system to get these settings into effect.
By clearing the Startup items, if you’re able to download the payroll update that means some programs in the Startup items were conflicting with the QB payroll update. After following all these steps make sure to configure the normal working environment for the system and switch it back to the normal Startup mode.
Consult the QuickBooks experts for QB error 15215
If at any point you feel pissed off and couldn’t resolve the QuickBooks error 15215, then you may get in touch with the QuickBooks experts and get their assistance. Our team is well-versed with all the troubleshooting measures needed to resolve the QuickBooks error code 15215. Call us today and get some effective practical hacks.
