Despite the many benefits of QuickBooks financial software, the users come across QuickBooks error code 3371, which hampers the task and prevents them from working further. The error appears on the screen with a message saying "couldn't load the license data" or "couldn't initialize license properties." The QuickBooks error code 3371 occurs when the entitlementDataStore.ECML file (containing the license properties) gets damaged. Have you also experienced a similar issue? Don't worry about it as we have got you covered in this article.
How the error 3371 appears on the screen?
It could appear with different error codes and statements. Here is how you can have a face-off with error code 3371 QuickBooks.
· [Error 3371, Status code – 11118] followed with a statement – QuickBooks could not load the license data.
· [Error 3371] followed with a similar statement as above – QuickBooks could not load the license data. This may be caused by a damaged or a missing file.
· [Error 3371, Status code – 1] QuickBooks could not load the license data due to damaged or missing files.
The error may appear different, but the troubleshooting steps will remain the same, as described further in this article. Before that, let's grab some knowledge about why you are facing error code 3371 or, in other words, what are possible reasons for this error.
Possible causes for QuickBooks error 3371
The reason that leads to error 3371 QuickBooks is corrupted license properties or information. For QuickBooks to run smoothly, it is necessary to have the license information stored in a hard drive. If these files get corrupted, damaged, or missing, you will have to face QuickBooks error code 3371. Some other reasons are mentioned below in this section.
1. There could be a possibility of missing the QBregistration.DAT file. It contains the license information, which is scanned by Intuit whenever it gets active.
2. Sometimes, while cloning the data on the C drive to a new hard drive, the problem may occur. To fix this issue, you will need to delete the entitlement file and re-enter the license information.
3. A missing or damaged MSXML component can also cause error 3371 QuickBooks. It is an essential component offered by Microsoft, which is needed to run QuickBooks in your system. Once damaged, you can be in serious trouble accessing the QuickBooks software.
4. In several instances, the antivirus or firewall security system may also block QuickBooks to sync with the essential Windows components.
5. Improper or incorrect Windows updates may cause the Windows components to remain outdated.
6. If you are using Right networks and QuickBooks enterprise with WebConnect, then you might face this problem while opening the file. In order to prevent the error, you must save the file before opening or importing the .QBO file.
Steps to fix the possible causes of QuickBooks error 3371
Different ways are there to tackle the error code 3371. However, you might not need to use the one if you keep updating the Windows to the latest version. Outdated Windows are the biggest culprit that leads to failed or damaged QuickBooks installation. Here is how you update Windows, click the Windows logo, go to all program sections, and select windows update. Once the installation completes, install the QuickBooks. If the problem doesn't resolve, then follow the below instructions.
Solution 1. Rename the entitlement file
Here are the instructions to rename the entitlement file for Windows XP and Windows 7 PC.
For Windows XP or Windows 10 PC users
1. Firstly, you will need to right-click on the Windows icon and select Run.
2. Once the run dialogue box open, you will have to type C:\ DocumentandSettings\AllUsers\ApplicationData\Intuit\Entitlement\ClientV2 to open the EntitlementDataStore.ECML file.
3. Now click ok, and then you can click rename the entitlement file name.
For Windows 7 users
1. If you have windows 7PC, you will need to go to the C drive, click program data, go to the Intuit folder, and click entitlement.
2. You need to open the ClientV folder on the new screen, locate the entitlement file, and rename it.
3. After that, you can launch QuickBooks, and it will create a new file for you.
4. In case you cannot find the program data folder, you will have to take specific measures to unhide it. Here the steps.
· Go to my computer, select the organize option, click the folder next to the search bar.
· Now open the hidden files and folders.
· Once you complete these steps, verify if the problem resolves.
Solution 2. Fix the error 3371 using the QuickBooks tool hub
Intuit has developed a QuickBooks tool hub to tackle QB accounting software related issues. Here is how you can use this tool to fix the error code 3371. Ensure to use the tool hub in windows 10, 64 bit for a better user experience.
1. Firstly, you must close the QuickBooks application.
2. Now navigate to the QuickBooks home website and download the latest QuickBooks version that is 1.4.0.0.
3. You will receive the tool hub file in the Downloads folder, double-click over it, and install it on your computer.
4. The file will be named QuickBooksToolHub.exe, and to start installing, you will need to agree to the terms and conditions.
5. Alternatively, you can find the QuickBooks tool hub through the search bar.
6. Launch the QuickBooks tool hub and click installation issues.
7. Now you will need to click 3371 error fix and click ok.
8. Once done, you can restart the QuickBooks desktop and open the file.
Solution 3. Remove the ECML file
Here are the instructions to delete the ECML files.
1. Firstly, open the run box by pressing Windows + R keys together.
2. Now type C:\ProgramData\Intuit\EntitlementClient\V8 in Run box And hit enter.
3. You will see a list of files, locate the ECML file, and delete it.
4. After removing the ECML file, launch QuickBooks and register your product again.
Still, facing error 3371 QuickBooks? We are here to assist you
These three steps will help you in resolving the error 3371 in QuickBooks. If still, you face the problem, you must get in touch with our experts at QuickBooks support number. We have a power-packed team of experts who have successfully tackled the QuickBooks error 3371. So, please don't waste your time thinking about the problem and contact us today. We will be glad to assist you.
